Gorgeous skin in no time! Wear timeBalm Primer solo for visibly softer skin or under makeup so your look stays put. Packed with vitamins A, C and E, this quick-acting primer helps even out skin tone and minimizes the appearance of fine lines and pores, even faster than an Instagram filter.
We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received. Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
Domestic USA Shipping
theBalm currently offers free standard shipping on all domestic U.S orders, in addition to Alaska and Hawaii (exceptions include Flash Sales and other site wide promotions. Please see our Flash Sale FAQ's page for details)! Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events, and may be further impacted by UPS, USPS or Fedex delivery times during COVID-19. FLASH SALE: $5 shipping charge for orders under subtotal of $35, Free shipping for orders over subtotal of $35. Excludes Alaska + Hawaii.
Alaska, Hawaii, Puerto Rico Shipping
theBalm Standard Alaska, Hawaii, and Puerto Rico shipping is $30 or free for orders over subtotal of $150. Shipping fees may vary during sales, Holidays, or promotional events.
International Shipping
theBalm Standard international shipping is $30 or free for orders over subtotal of $150. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.
International shipping fees may vary during sales, Holidays, or promotional events, duties and taxes are not included in advertised shipping rates on thebalm.com and are the responsibility of the receiving customer.
Track your Order
We love new makeup, too! To track your order, click here and sign into your account.
Please note the below policy does not apply for BOGO's, bundles, or any value sets.
If for any reason you are unhappy with your purchase from theBalm.com, we will gladly accept your return if received within 30 days from the shipment date.
Unused product can be returned for either store credit to www.theBalm.com or a refund of the purchase price (not including shipping). Products purchased in bundles cannot be returned or exchanged. Returns on orders with a free gift will be refunded proportionately. The value of the free gift will be deducted from the refund if the gift is not returned.
We’d be happy to exchange any gently used products for store credit to www.theBalm.com if received within 30 days from the shipment date, for domestic USA shipments only, in addition to Alaska and Hawaii. We are unable to honor exchanges on International and Puerto Rico shipments.
We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.
Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return.
If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.
If an exchange was requested you will receive an email notification with either tracking information or your merchandise credit to be used at theBalm.com.
Returns Address:
Returns for products purchased through our Shade Match Service
Domestic U.S Customers ONLY, in addition to Alaska and Hawaii
We understand how difficult it can be when ordering foundations and concealers online, so we offer a Shade Match Guarantee for your convenience. If you did not get the perfect match on your first order, you can exchange the product for a different shade within 30 days at no cost to you. Please contact us at info@thebalm.com or live chat us during 9am-4pm PST to get shade-matched into your new shade. We will then help you exchange and receive your new shade. theBalm will cover all domestic continental US shipping costs on your replacement Anne T. Dote product. Shade Match Guarantee applies a replacement order on your first purchase only.
International Customers and Puerto Rico Customers
Our Shade Match Guarantee extends to our International Customers as well, however International Customers are responsible for shipping costs associated with the new product.
If you have any other questions regarding returns or exchanges, please contact info@thebalm.com or call (888)747-2256 (BALM).
I really like how this feels going on and how my makeup goes on after. I’m not sure if the staying power is amazing because I sweat off my makeup no matter what. But I’d repurchase just for how well it applies.
Great! I've tried so many? In the quest for the best! Healthy ingredients, 1# on the list...
Of course a flawless finish! That last... this is it! No flaking, no build
Up appearance, or blotchy surprises after hours of wear.
Time Balm past all of the required
Test! The best ever!
I love this primer. I didnt start using a primer until a few years ago, and what a difference. My foundation doesn't settle into the fine lines around my face. I had been using elf primer, but this is much more suited to my skin.
It's like wearing nothing. My jaw literally dropped when I put it on. I turned to my friend and made her put it on, and she had the same reaction. This is my new favorite primer.
Where has this primer been hiding? It's incredible. It makes my skin look absolutely flawless with even just a BB cream. When I wear full foundation, I feel like I just walked out of Sephora after getting a makeover, it's that good. The primer keeps my oily skin at bay and helps me stay matte and natural looking all day. I will never use another primer.
