Shipping & Returns
We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received. Our standard processing time is between 2-7 business days; processing times may vary during sales or promotional events. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
theBalm currently offers free standard shipping on all U.S orders! Our standard processing time is between 2-7 business days; processing times may vary during sales or promotional events and may be further impacted by UPS, USPS or Fedex delivery times during Covid. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
theBalm standard international shipping is $30 or free for orders over $75. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.
International shipping fees may vary during sales or promotional events, but fees will never include possible duties or taxes.
No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
Track your Order
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Please note the below policy does not apply for bogos, bundles, or any value sets.
If for any reason you are unhappy with your purchase from theBalm.com, we will gladly accept your return if received within 30 days from the shipment date.
Unused product can be returned for either store credit to www.theBalm.com or a refund of the purchase price (not including shipping). Products purchased in bundles cannot be returned or exchanged.
We’d be happy to exchange any gently used products for store credit to www.theBalm.com if received within 30 days from the shipment date, for domestic shipments only. We are unable to honor exchanges on international shipments.
We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.
Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return.
If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.
If an exchange was requested you will receive an email notification with either tracking information or your merchandise credit to be used at theBalm.com.
Attention: Online Returns
4649 Aircenter Circle, Suite 101
Reno, Nevada 89502
Please note that you are responsible for the cost of shipping the return or exchange to us.
If your products were damaged during transit, we kindly ask that you contact us within ten days of receipt.
Returns for products purchased through our Shade Match Service
U.S Customers ONLY
We understand how difficult it can be when ordering foundations and concealers online, so we offer a Shade Match Guarantee for your convenience. If you did not get the perfect match on your first order, you can exchange the product for a different shade within 30 days at no cost to you. Please contact us at email@example.com or live chat us during 9am-4pm PST to get shade-matched into your new shade. We will then help you exchange and receive your new shade. theBalm will cover all domestic continental US shipping costs on your replacement Anne T. Dote product. Shade Match Guarantee applies a replacement order on your first purchase only.
Our Shade Match Guarantee extends to our International Customers as well, however International Customers are responsible for shipping costs associated with the new product.
If you have any other questions regarding returns or exchanges, please contact firstname.lastname@example.org or call (888) 747-2256 (BALM).