About Us
Company History
theBalm Cosmetics boasts a complete line of makeup, skin care, hair care and nail polish. With a "beauty in five minutes" philosophy, theBalm's multi-use, mega fabulous products have become its calling card, offering quick fixes and wondrous solutions for a wide range of beauty wants and needs. The company's wearable colors and fantastic formulas allow women to release their inner artist so they can look and feel fabulous.
In 2004, Marissa Shipman, founder of theBalm, realized there were a few simple products she needed to help her look and feel glam all the time and if she needed them, other women did too... Marissa decided to indulge her cosmetic curiosities; she got on Amazon where she bought 11 books on how to make makeup and started mixing in her kitchen. "I went makeup crazy. I incorporated the company, worked out a budget, hired a chemist and designed a website." She began integrating anti-aging ingredients, triple-milled pigments, fabulous scents...and theBalm was born. Fast forward eleven years, you can now find theBalm's Paraben and Cruelty-Free products worldwide.
Careers
theBalm maintains a dynamic workplace by hiring talented people who share our commitment to making the world of cosmetics exciting!
Licensed Estheticians or Cosmetologists
theBalm is hiring Rockstar Makeup/Brow Artists for our new Boutique in Stamford, CT. Awesome sales experience required. You will need to develop a clientele, so your pulling skills and client retention need to be strong. Candidates must be highly accountable. Bilingual a plus. Huge potential for growth and promotion within. Full Time available.
Please email info@theBalm.com with your resume and references.
Internship
theBalm Cosmetics is seeking an intern for our rapidly growing business. This is an amazing opportunity to enter into the world of beauty. We are a well-known cosmetics company with a customer base of high-end boutiques, spas and retailers across the globe.
The Intern will primarily work with theBalm team where you will have the opportunity to see and learn about all aspects of a cosmetics company. This is an excellent opportunity to get in on the ground floor of a great company. We are highly motivated but have fun too.
Tasks included but not limited to:
- Assist with administrative duties
- Merchandise shipping
- Track and compile data
- Provide admin support
- Send faxes and mailings
- Assist our design department with multiple projects
We are looking for someone with the ability to work independently and be a self starter. Detail-oriented with ability to complete tasks from start to finish. Genuine passion for cosmetics and interest in the industry!! Must have own transportation; we have offices in San Francisco and Alameda. Extremely proficient with computers - Microsoft Office programs (Adobe Premiere a plus). To apply please send a resume and brief cover letter to info@thebalm.com stating why you want this internship.
FAQs
At theBalm, we strive to make the highest quality product for our valued customers. Customer service is our top priority and we pride ourselves on assisting all customers quickly and efficiently. If your question is not answered below, please send an email to info@theBalm.com and we will get back to you within two business days.
Do you offer a pro discount for makeup artists?
Yes, we do offer a pro-artist discount! Please email info@theBalm.com for pro-artist discount eligibility.
Do you sell wholesale?
Please email sales@theBalm.com for all wholesale inquiries.
How can I change or cancel my order?
If your order has not been processed, we’ll do our best to make changes or cancellations. If your order has been processed, you are more than welcome to exchange or return upon receipt. For order changes and cancellations, please email your request to info@theBalm.com and be sure to include your order number.
How do I know which shade to choose?
Feel free to send us a current photo, or a photo of a celebrity with a similar complexion, and our in-house makeup artists will help you find the perfect match.
How long has theBalm been in business?
Marissa Shipman began mixing makeup in her kitchen in 2002, but theBalm wasn't incorporated until 2004.
Do you ship internationally and to military bases?
Yes! We ship internationally via USPS. International shipping is $20 to Canada, $25 to all other countries, and free for orders over $150. During sales and special promotions, shipping is $25 to Canada, and $38 to all other countries. These prices do not include possible customs fees or taxes, which vary by shipping destination.
What is your return policy?
We are happy to return any unused products purchased from theBalm.com for a full refund. Any gently used products from our webstore can be exchanged for credit to theBalm.com. For assistance with returns and exchanges, please email your request to info@theBalm.com. Be sure to include your order number. All returns and exchanges require proof of purchase from theBalm.com.
How long will it take to get my order?
We strive to process both domestic and international orders within 2 business days. During sales and promotions, processing may take up to 10 business days. Shipping times vary based on your selected shipping method and location. Domestic orders typically arrive within 3-5 business days after leaving our warehouse. UPS 2nd Day Air orders must be placed before 4pm PST to ship that same day and arrive within 2 days. Expedited shipping is not available during sales and promotions.
Contact Us
Address
1000 Atlantic Ave Suite 100
Alameda, CA 94501
SOCIAL MEDIA DEPARTMENT
WHOLESALE AND DISTRIBUTION
CUSTOMER SERVICE
PARTNERSHIPS, PR, MARKETING & EVENT
GENERAL INFORMATION
Phone
theBalm Team
Marissa Shipman
Founder & CEO
Jordana Shipman
Executive Vice President
Jasmyne Snyder
VP of Product Development & Training
Brandon Perle
VP of Production
Olwen Maher
VP of International Sales
Paul Foley
European Financial Controller & Head of Operations
Mary Munoz
Lead Graphic Designer
Melissa Wong
Graphic Designer
Darya Shahvaran
Graphic Designer
Heather Diaz
Graphic Designer
Eryn Golden
Sales Executive
Kendra McCubbin
Executive Assistant
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