About Us
Company History
theBalm Cosmetics boasts a complete line of makeup, skin care, hair care and nail polish. With a "beauty in five minutes" philosophy, theBalm's multi-use, mega fabulous products have become its calling card, offering quick fixes and wondrous solutions for a wide range of beauty wants and needs. The company's wearable colors and fantastic formulas allow women to release their inner artist so they can look and feel fabulous.
In 2004, Marissa Shipman, founder of theBalm, realized there were a few simple products she needed to help her look and feel glam all the time and if she needed them, other women did too... Marissa decided to indulge her cosmetic curiosities; she got on Amazon where she bought 11 books on how to make makeup and started mixing in her kitchen. "I went makeup crazy. I incorporated the company, worked out a budget, hired a chemist and designed a website." She began integrating anti-aging ingredients, triple-milled pigments, fabulous scents...and theBalm was born. Fast forward eleven years, you can now find theBalm's Paraben and Cruelty-Free products worldwide.
Careers
theBalm maintains a dynamic workplace by hiring talented people who share our commitment to making the world of cosmetics exciting!
Licensed Estheticians or Cosmetologists and Makeup Artists
theBalm is hiring Rockstar Makeup/Brow Artists for our flagship store, which opened in December 2013 in San Francisco, CA. Awesome sales experience required. You will need to develop a clientele from scratch (it's our first store!), so your pulling skills and client retention need to be strong. Candidates must be highly accountable. Bilingual a plus. Huge potential for growth and promotion within. Part Time and Full Time Positions available.
Please email info@theBalm.com with your resume and references.
Internship
theBalm Cosmetics is seeking an intern for our rapidly growing business. This is an amazing opportunity to enter into the world of beauty. We are a well-known cosmetics company with a customer base of high-end boutiques, spas and retailers across the globe.
The Intern will primarily work with theBalm team where you will have the opportunity to see and learn about all aspects of a cosmetics company. This is an excellent opportunity to get in on the ground floor of a great company. We are highly motivated but have fun too.
Tasks included but not limited to:
- Assist with administrative duties
- Merchandise shipping
- Track and compile data
- Provide admin support
- Send faxes and mailings
- Assist our design department with multiple projects
We are looking for someone with the ability to work independently and be a self starter. Detail-oriented with ability to complete tasks from start to finish. Genuine passion for cosmetics and interest in the industry!! Must have own transportation; we have offices in San Francisco and Alameda. Extremely proficient with computers - Microsoft Office programs (Adobe Premiere a plus). To apply please send a resume and brief cover letter to info@thebalm.com stating why you want this internship.
FAQs
At theBalm, we strive to make the highest quality product for our valued customers. Customer service is our top priority and we pride ourselves on assisting all customers quickly and efficiently. If you're question is not answered below, please send an email to info@theBalm.com and we will get back to you within 24 hours (but we don’t work on weekends).
What is your return policy?
We stand behind our product quality and want to ensure your satisfaction with every purchase. We are happy to return any unused products for a full refund. Any gently used products can be exchanged for credit to theBalm.com. All returns and exchanges require proof of purchase from theBalm.com.
How long does shipping take?
All domestic orders will be received within 2-8 business days. If purchasing internationally you will receive your shipment within 2 weeks.
Do you ship internationally and to military bases?
Yes! International orders over $150 USD ship for free. Canada orders under $150 USD have a $20 shipping fee. For all other international orders under $150 USD, there is a $25 shipping fee. All of these fees do not include taxes or customs. We suggest contacting your country's postal service for more information. Free shipping is not valid during sales or other promotional events.
How long has theBalm been in business?
Marissa Shipman began mixing makeup in her kitchen in 2002, but theBalm wasn't incorporated until 2004.
Can you help match the colors to individual skintone?
Feel free to send us a current photo and/or a celebrity with a similar complexion and we will help you find the perfect match.
How can I change or cancel my order?
If you need a different shade, product or quantity we've got you covered! Please email info@theBalm.com to change or cancel any order. If it has already been processed then you are more than welcome to exchange or return upon receipt.
Do you sell wholesale?
Who can I contact? You can email info@theBalm.com for all wholesale information.
Do you offer a pro discount for makeup artists?
We do, please email info@theBalm.com for pro discount eligibility.
Contact Us
Address
1770 Post Street #203
San Francisco, CA 94115
Social Media Department
Wholesale and Distribution
Customer Service
Partnerships, PR, Marketing & event
General Information
Phone
theBalm Team
Marissa Shipman
Founder & CEO
Jordana Shipman
Executive Vice President
Erin Magallanes
Director of Operations
Jasmyne Snyder
VP of Product Development & Training
Brandon Perle
VP of Production
Olwen Maher
VP of International Sales
Paul Foley
European Financial Controller & Head of Operations
Mary Munoz
Lead Graphic Designer
Melissa Wong
Graphic Designer
Darya Shahvaran
Graphic Designer
Heather Diaz
Graphic Designer
