Flash Sale Shipping & Returns
FLASH SALE SHIPPING
Processing Time
We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received. Our Flash Sale processing time is between 2-10 business days. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
Domestic Shipping
All U.S. Orders (Excluding Alaska & Hawaii): A $5.00 shipping charge is applied to orders under subtotal of $35, and free for orders subtotal of $35.00 or over. Our Flash Sale processing time is between 2-10 business days; processing times may vary during sales or promotional events and may be further impacted by UPS, USPS or Fedex delivery times. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
International Shipping
International Orders (Including Alaska, Hawaii, & Puerto Rico): A $30 shipping charge is applied to orders under subtotal of $150, and free for orders subtotal of $150 or over. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.
International shipping fees will never include possible duties or taxes.
No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
Track your Order
We love new makeup, too! To track your order, click here and sign into your account.
RETURNS
Please note the below policy does not apply for bogos, bundles, or any value sets.
If for any reason you are unhappy with your purchase from theBalm.com, we will gladly accept your return if received within 30 days from the shipment date.
Unused product can be returned for either store credit to www.theBalm.com or a refund of the purchase price (not including shipping). Products purchased in bundles cannot be returned or exchanged. Returns on orders with a free gift will be refunded proportionately. The value of the free gift will be deducted from the refund if the gift is not returned.
We’d be happy to exchange any gently used products for store credit to www.theBalm.com if received within 30 days from the shipment date, for domestic shipments only. We are unable to honor exchanges on international shipments.
We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.
Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return.
If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.
If an exchange was requested you will receive an email notification with either tracking information or your merchandise credit to be used at theBalm.com.
Returns Address:
theBalm Cosmetics
Attention: Online Returns
Reno, NV 89506
Please note that you are responsible for the cost of shipping the return or exchange to us.
If your products were damaged during transit, we kindly ask that you contact us within ten days of receipt.
Returns for products purchased through our Shade Match Service
U.S Customers ONLY
We understand how difficult it can be when ordering foundations and concealers online, so we offer a Shade Match Guarantee for your convenience. If you did not get the perfect match on your first order, you can exchange the product for a different shade within 30 days at no cost to you. Please contact us at info@thebalm.com or live chat us during 9am-4pm PST to get shade-matched into your new shade. We will then help you exchange and receive your new shade. theBalm will cover all domestic continental US shipping costs on your replacement Anne T. Dote product. Shade Match Guarantee applies a replacement order on your first purchase only.
International Customers
Our Shade Match Guarantee extends to our International Customers as well, however International Customers are responsible for shipping costs associated with the new product.
If you have any other questions regarding returns or exchanges, please contact info@thebalm.com or call (888)747-2256 (BALM).