FAQ'S

You have questions, we have answers. If you can't find what you're looking for pleaseย contact us and we'll get in touch within 24 hours.

Orders

We knowโ€ฆ decisions, decisions. Unfortunately, once an order has been placed and you've received a confirmation email we canโ€™t cancel or make any changes as your order is already in the works. Please be sure to review your cart, as well as your shipping and billing information before checking out to make sure it's accurate. We apologize for any inconvenience this may cause!

Weโ€™ve got you covered! If we canโ€™t generate a shipping label with the address provided at check out, our Customer Service team will reach out to you for an updated address. This may cause a delay in processing and shipping time. If we don't receive a response within 10 business days, we reserve the right to cancel the order and return the funds to your account.

With AfterPay, you are able to shop now and pay later! You can select Installments by AfterPay during checkout and pay for your purchase over 4 equal payments. No additional fees or interest when you pay on time.ย 

Please note that AfterPay isย only available to domestic customersย at this time.ย 

Anne T. Dotes promises more than just skin-perfecting coverage, she wants to make sure you have the perfect shade and she wonโ€™t stop until you do! Live Chat or email us your clean-faced selfie and weโ€™ll recommend the right shade. Still not a perfect match at home? Anne T. Dotes to the rescue โ€“ contact us and weโ€™ll replace it with the right one. See our return policy for more details.

Shipping

We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as theyโ€™re received. Our standard processing time is between 2-8 business days; processing times may vary during sales or promotional events. Check out our shipping policy for more info.

Shipping & Returns

Oui, sรญ, yes, we ship internationally!

Canada: $30 or free for orders over $150 (fees do not include duties or taxes).

Puerto Rico: $30 or free for orders over $150.

All other countries: $30 or free for orders over $150 (fees do not include duties or taxes).

If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.

International shipping fees may vary during sales or promotional events, but fees will never include possible duties or taxes.

We love new makeup, too! To track your order, click here and sign into your account.

PR + Marketing

Weโ€™d love to hear from you! For all PR and Marketing inquiries, hit us up atย socialmedia@thebalm.com.

We love it when pros pick our products! At theBalm, weโ€™re happy to offer a 20% discount to professional makeup artists. To apply for your pro-discount, please send your resume and portfolio (or websites where your work is available) and any certifications to info@thebalm.com.

Product Information

Great question! At theBalm, we offer paraben and cruelty-free products, but our line of cosmetics isnโ€™t considered vegan. Some of our products contain animal-derived ingredients like beeswax and carmine, but never any ruminant extracts or derivatives. We believe you should know what goes on that beautiful face, so we list all of our ingredients online โ€” simply search a product and click โ€œView Ingredients.โ€ If you have questions about a specific product, hit us up atย info@thebalm.comย โ€” weโ€™re happy to help!

We love free samples too! Unfortunately, we donโ€™t not send samples of our products. But we do offer a fabulous return policy! You can send back any unused products for a full refund and any gently used products can be exchanged for credit to theBalm.com. (International orders arenโ€™t eligible for an exchange.)

We do! For all wholesale and distribution inquiries, hit us up atย sales@thebalm.com.

Rewards

We created an affiliate program for you! Click here to create an account and start earning!

Yas girl, yass! We created a rewards program for you! Earn points for things like purchases, reviews and refferals and redeem those points for coupons, freebies, and so much more. Ready to make your way from a Starter to a Star? Click here to create an account and start earning!

Ready to live your best life? Points are redeemable for coupons, special promotions, and freebies! Check out our latest rewards here!

Just starting out or already a theBalm Star? Click here to see your current points (and rewards!).

Simply log into your account, here, and click on rewards youโ€™d like to redeem your points for. Once you redeem your points, you will receive a coupon code.ย You can use this code to purchase your newย must haveย product, or a cult favorite! Share your goodies with us on IG with #theBalmers!

Points expire 1 year after they are earned. Donโ€™t worry, there are plenty of rewards to redeem your points for in the mean time. Check out our current rewards here, youโ€™re going to love them!

Weโ€™ve got you covered! Shoot us an email atย info@thebalm.comย and we can combine your accounts for you. The more points the betterย ๐Ÿ˜‰

No worries! Hit us up atย info@thebalm.com, and we can answer any questions you may have!