Flash Sale FAQ

WHAT IS THE FLASH SALE?

The flash sale is 50% off site-wide at thebalm.com and is subject to quantities available at the time of the sale. The most recent sale starts at 10:00am PST on April 17, 2023 and ends at 11:59pm PST on April 21, 2023

IS THERE A SHIPPING CHARGE DURING THE SALE?

All U.S. Orders: A $5 shipping charge is applied to orders under $50, and free for orders $50 or over. Our Flash Sale processing time is between 2-10 business days; processing times may vary during sales or promotional events and may be further impacted by UPS, USPS or Fedex delivery times. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale. 

All Puerto Rico Orders: A $30 shipping charge is applied to orders under $150, and free for orders $150 or over.

All International Orders: A $30 shipping charge is applied to orders under $75, and free for orders $75 or over. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.

No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale. 

For more information on Shipping and Returns, click here.

DO YOU HAVE ANY EXPEDITED SHIPPING OR PROCESSING AVAILABLE DURING THE SALE?

Due to the high volume of orders received during the sale, we do not have any expedited shipping methods available. Please allow 2-10 business days for processing and an estimated 3-5 days for shipping within the United States.  Please allow up to 7 business days for shipping on all international orders.

CAN I EARN LOYALTY MEMBER POINTS OR REDEEM REWARDS DURING THE SALE?

For the duration of the Flash Sale #theBalmers Loyalty Program points do not apply. Points can be earned on purchases made during the flash sale duration, however Rewards cannot be redeemed and used during the Flash Sale event. Registration for new Loyalty Program members is still active. 

CAN I USE A COUPON CODE DURING THE SALE?

Discount codes CANNOT be combined with the flash sale promotion unless the discount code is in relation to the sale.

I HAD A FEW PRODUCTS IN MY CART, BUT NOW THEY'RE OUT OF STOCK. WHAT DO I DO?

While an item may be in your cart, that does not mean that the product is reserved. Stock for the sale is subject to current availability.

WHAT DO I DO IF MY CREDIT CARD KEEPS DECLINING AT CHECKOUT?

Credit card billing information needs to match exactly as it is on your billing statement. If you are experiencing a card being declined, we recommend checking the information you are entering with your bank. If the issue continues, please try another card. 

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

Once your order is placed, you’ll receive an email confirmation with an order number. We would recommend checking your spam or junk folder if you do not receive this email.  We’d be happy to resend it to you if necessary.  You can make this request by emailing us at info@thebalm.com.

CAN I ADD ITEMS TO AN ORDER AFTER IT HAS BEEN PLACED?

Once an order has been placed and you’ve received a confirmation email, we are unable to cancel or make any changes as this means that your order is already being processed.

I CHECKED OUT SUPER FAST, AND PLUGGED IN THE WRONG SHIPPING ADDRESS. CAN I UPDATE IT?

Once an order has been placed and you’ve received a confirmation email, we are unable to cancel or make any changes as this means that your order is already being processed. If we are unable to generate a shipping label with the address provided at check out, our Customer Service team will reach out to you for an updated address. This may cause a delay in processing and shipping time. 

WHERE CAN I FIND YOUR TERM AND CONDITIONS?

For full Terms and Conditions, click here.