Flash Sale FAQ
What is on sale, and for how long?
The flash sale is 50% off site-wide at thebalm.com for 24 hours and is subject to quantities available at the time of the sale! The sale will start 10AM PST on Monday February 26th and end on Tuesday February 27th at 10AM PST.
Is there a shipping cost during the sale?
During the sale, all orders shipping within the United States have a flat rate shipping cost of $5. Packages going to Canada will have a $25 shipping charge. All other international countries will have a shipping charge of $35. The international shipping charges do not include any possible duties or taxes.
Do you have any expedited shipping or processing available during the sale?
Due to the high volume of orders received during the sale, we do not have any expedited shipping methods available. Please allow 2-10 business days for processing and an estimated 3-5 days for shipping within the United States, pending any possible delays from the Post Office. Please allow up to X business days for all international orders.
Can I earn or spend points during the sale?
You cannot earn or spend points during the flash sale. Points will be back in action after the sale.
Can I use a coupon code along with the sale discount?
Coupons cannot be combined with the flash sale promotion.
I had a few products in my cart/Wishlist, but now they’re out of stock, what do I do?
While an item may be in your cart, or in your wish list that does not mean that the product is reserved. Stock for the sale is subject to current availability, but you can for sure sign up to receive an email notification for when the item is back in stock.
What do I do if my credit card keeps declining at checkout?
Credit card billing information needs to match exactly as it is on your billing statement. If you are experiencing a card being declined, we recommend checking the information you are entering with your bank. If the issue continues, please try another card.
How do I know if my order has been placed?
Once your order is placed, you’ll receive an email confirmation with an order number. We would recommend checking your spam or junk folder if you do not receive this email. We’d be happy to resend it to you if necessary. You can make this request by emailing us at firstname.lastname@example.org.
Can I add items to an order after it has been placed?
Once an order has been placed and you’ve received a confirmation email, we are unable to cancel or make any changes as this means that your order is already being processed.
I checked out super-fast, and plugged in the wrong shipping address, can I update it?
Once an order has been placed and you’ve received a confirmation email, we are unable to cancel or make any changes as this means that your order is already being processed. If we are unable to generate a shipping label with the address provided at check out, our Customer Service team will reach out to you for an updated address. This may cause a delay in processing and shipping time.