Processing Time

We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received. Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale. 
 
Domestic USA Shipping

theBalm currently offers free standard shipping on all domestic U.S orders, in addition to Alaska and Hawaii (exceptions include Flash Sales and other site wide promotions. Please see our Flash Sale FAQ's page for details)! Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events, and may be further impacted by UPS, USPS or Fedex delivery times during COVID-19. FLASH SALE: $5 shipping charge for orders under subtotal of $35, Free shipping for orders over subtotal of $35. Excludes Alaska + Hawaii.

Alaska, Hawaii, Puerto Rico Shipping

theBalm Standard Alaska, Hawaii, and Puerto Rico shipping is $30 or free for orders over subtotal of $150. Shipping fees may vary during sales, Holidays, or promotional events.

International Shipping

theBalm Standard international shipping is $30 or free for orders over subtotal of $150. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.
International shipping fees may vary during sales, Holidays, or promotional events, duties and taxes are not included in advertised shipping rates on thebalm.com and are the responsibility of the receiving customer.

 
Track your Order

We love new makeup, too! To track your order, click here and sign into your account.  

Please note the below policy does not apply for BOGO's, bundles, or any value sets.

If for any reason you are unhappy with your purchase from theBalm.com, we will gladly accept your return if received within 30 days from the shipment date. 

Unused product can be returned for either store credit to www.theBalm.com or a refund of the purchase price (not including shipping). Products purchased in bundles cannot be returned or exchanged. Returns on orders with a free gift will be refunded proportionately. The value of the free gift will be deducted from the refund if the gift is not returned.

We’d be happy to exchange any gently used products for store credit to www.theBalm.com if received within 30 days from the shipment date, for domestic USA shipments only, in addition to Alaska and Hawaii. We are unable to honor exchanges on International and Puerto Rico shipments.

We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.

Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return.

If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.  

If an exchange was requested you will receive an email notification with either tracking information or your merchandise credit to be used at theBalm.com.

Returns for products purchased through our Shade Match Service

Domestic U.S Customers ONLY, in addition to Alaska and Hawaii

We understand how difficult it can be when ordering foundations and concealers online, so we offer a Shade Match Guarantee for your convenience. If you did not get the perfect match on your first order, you can exchange the product for a different shade within 30 days at no cost to you. Please contact us at info@thebalm.com or live chat us during 9am-4pm PST to get shade-matched into your new shade. We will then help you exchange and receive your new shade. theBalm will cover all domestic continental US shipping costs on your replacement Anne T. Dote product. Shade Match Guarantee applies a replacement order on your first purchase only. 

International Customers and Puerto Rico Customers

Our Shade Match Guarantee extends to our International Customers as well, however International Customers are responsible for shipping costs associated with the new product.

If you have any other questions regarding returns or exchanges, please contact info@thebalm.com or call (888)747-2256 (BALM).

OH SO GLOW:
Lip Oil
INGREDIENTS: WATER ((AQUA) EAU), GLYCERIN, TRIETHANOLAMINE, ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER, ALOE BARBADENSIS LEAF JUICE, PROPYLENE GLYCOL, PHENOXYETHANOL, CAPRYLYL GLYCOL, ETHYLHEXYLGLYCERIN, HEXYLENE GLYCOL, SODIUM HYALURONATE, POTASSIUM SORBATE, SODIUM DEHYDROACETATE, CAMELLIA OLEIFERA LEAF EXTRACT, RED 33 (CI 17200).

Oliver Dewy Glow Drops
INGREDIENTS: WATER ((AQUA) EAU), GLYCERIN, PROPANEDIOL, NEOPENTYL GLYCOL DIHEPTANOATE, SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL, ETHYLHEXYL OLIVATE, 1,2-HEXANEDIOL, GLYCERYL STEARATES, C9-12 ALKANE, SYNTHETIC FLUORPHLOGOPITE, PENTYLENE GLYCOL, SODIUM STEARATE, CETEARYL ALCOHOL, NIACINAMIDE, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, TITANIUM DIOXIDE (CI 77891), HYDROXYACETOPHENONE, PLUKENETIA VOLUBILIS (SACHA INCHI) SEED OIL, C12-15 ALKYL BENZOATE, XANTHAN GUM, MICA, SQUALENE, TOCOPHEROL ACETATE, MORUS ALBA (WHITE MULBERRY) LEAF EXTRACT, COCO-CAPRYLATE/CAPRATE, IRON OXIDE (CI 77491), GLYCERYL ACRYLATE/ACRYLIC ACID COPOLYMER, SORBITAN ISOSTEARATE, UBIQUINONE, OLEA EUROPAEA (OLIVE) LEAF EXTRACT, ARCTOSTAPHYLOS UVA URSI (BEARBERRY) LEAF EXTRACT, TIN OXIDE, TOCOPHEROL.

Big Fan Maximizing Mascara
INGREDIENTS: WATER ((AQUA) EAU), IRON OXIDE (CI 77499), GLYCERYL STEARATES, SYNTHETIC BEESWAX, POLYHYDROXYSTEARIC ACID, MICA, VP/EICOSENE COPOLYMER, TRIBEHENIN, TRIMETHYLPENTANEDIOL/ADIPIC ACID/GLYCERIN CROSSPOLYMER, VP/HEXADECENE COPOLYMER, RICINUS COMMUNIS (CASTOR) SEED OIL, C18-36 ACID TRIGLYCERIDE, PVP, STEARIC ACID, LECITHIN, POLYGLYCERYL-2 CAPRATE, TITANIUM DIOXIDE (CI 77891), CERA CARNAUBA ((COPERNICIA CERIFERA (CARNAUBA) WAX) CIRE DE CARNAUBA), PROPANEDIOL, HYDROXYACETOPHENONE, HECTORITE, AMINOMETHYL PROPANOL, ACACIA SENEGAL GUM, CAPRYLYL GLYCOL, XANTHAN GUM, SODIUM PHYTATE, 1,2-HEXANEDIOL, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, TOCOPHEROL, BETA-SITOSTEROL, SQUALENE.


Pink, Please!
Talk is Cheek Cream Blush – Gossip
INGREDIENTS: WATER ((AQUA) EAU), COCONUT ALKANES, GLYCERIN, PROPANEDIOL, POLYGLYCERYL-6 POLYRICINOLEATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, ISONONYL ISONONANOATE, POLYGLYCERYL-6 POLYHYDROXYSTEARATE, SIMMONDSIA CHINENSIS (JOJOBA) SEED WAX, MICA, LECITHIN, TRIMETHYLSILOXYSILICATE, POLYHYDROXYSTEARIC ACID, BORON NITRIDE, STEARALKONIUM HECTORITE, GLYCERYL CAPRYLATE, MAGNESIUM SULFATE, PROPYLENE CARBONATE, COCO-CAPRYLATE/CAPRATE, DIETHYLHEXYL SYRINGYLIDENEMALONATE, DEHYDROACETIC ACID, XANTHAN GUM, GLYCERYL UNDECYLENATE, LAUROYL LYSINE, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, SODIUM HYALURONATE, TOCOPHEROL, GLUCONOLACTONE, TREMELLA FUCIFORMIS (MUSHROOM) EXTRACT, TRIETHOXYCAPRYLYLSILANE, BETA-SITOSTEROL, SQUALANE, PHENOXYETHANOL, SODIUM BENZOATE, CALCIUM GLUCONATE, ALUMINUM HYDROXIDE. MAY CONTAIN/PEUT CONTENIR [+/- TITANIUM DIOXIDE (CI 77891), IRON OXIDES (CI 77491, CI 77492, CI 77499), RED 6 LAKE (CI 15850), RED 7 LAKE (CI 15850), RED 27 LAKE (CI 45410), RED 28 LAKE (CI 45410), RED 33 LAKE (CI 17200), YELLOW 5 LAKE (CI 19140), YELLOW 6 (CI 15985)]

Oliver Dewy Glow Face Drops – Peachy Keen
INGREDIENTS: WATER ((AQUA) EAU), HYDROGENATED POLYISOBUTENE, MICA, GLYCERYL OLEATE CITRATE, GLYCERIN, TITANIUM DIOXIDE (CI 77891), RIBES NIGRUM (BLACK CURRANT) SEED OIL, SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL, 1,2-HEXANEDIOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, PENTYLENE GLYCOL, SORBITAN ISOSTEARATE, IRON OXIDE (CI 77491), HYDROXYACETOPHENONE, SILICA, LINOLEIC ACID, XANTHAN GUM, LINOLENIC ACID, DISODIUM EDTA, THEOBROMA CACAO (COCOA) EXTRACT, SYNTHETIC FLUORPHLOGOPITE, AMINOMETHYL PROPANOL, PROPYLENE GLYCOL, BUTYLENE GLYCOL, TIN OXIDE, ETHYLHEXYLGLYCERIN, RED 7 LAKE (CI 15850), SODIUM HYALURONATE CROSSPOLYMER, CAMELLIA SINENSIS (GREEN TEA) LEAF EXTRACT, TOCOPHEROL, CARBOMER, SODIUM LACTATE, POLYSORBATE 20, PALMITOYL TETRAPEPTIDE-7, MAGNOLIA OFFICINALIS BARK EXTRACT, PALMITOYL TRIPEPTIDE-1.

Mad Lash Black Mascara
INGREDIENTS: AQUA ((WATER) EAU), ORYZA SATIVA CERA (ORYZA SATIVA (RICE) BRAN WAX), CYCLOPENTASILOXANE, HYDROGENATED OLIVE OIL STEARYL ESTERS, ALCOHOL DENAT., COPERNICIA CERIFERA CERA ((COPERNICIA CERIFERA (CARNAUBA) WAX) CIRE DE CARNAUBA), PALMITIC ACID, STEARIC ACID, TRIETHANOLAMINE, ACACIA SENEGAL GUM, CANDELILLA CERA ((EUPHORBIA CERIFERA (CANDELILLA) WAX) CIRE DE CANDELILLA), PANTHENOL, PHENOXYETHANOL, POLYVINYL ALCOHOL, VP/VA COPOLYMER, AMINOMETHYL PROPANEDIOL, CHLORPHENESIN, ASCORBYL PALMITATE, IRON OXIDES (CI 77499).


Beachy Bronze:
Bahama Mama Liquid Bronzer – Cool Contour
INGREDIENTS: WATER ((AQUA) EAU), MICA, ISONONYL ISONONANOATE, DIMETHICONE, TRIMETHYLSILOXYSILICATE, GLYCERIN, ISODODECANE, CETYL PEG/PPG-10/1 DIMETHICONE, CAPRYLYL METHICONE, POLYGLYCERYL-4 DIISOSTEARATE/POLYHYDROXYSTEARATE/SEBACATE, MAGNESIUM SULFATE, GLYCERYL CAPRYLATE, POLYHYDROXYSTEARIC ACID, PROPANEDIOL, SILICA, DISTEARDIMONIUM HECTORITE, HYDROGENATED CASTOR OIL, DIETHYLHEXYL SYRINGYLIDENEMALONATE, LAUROYL LYSINE, DEHYDROACETIC ACID, PROPYLENE CARBONATE, TRIETHOXYCAPRYLYLSILANE, GLYCERYL UNDECYLENATE, ALUMINUM HYDROXIDE, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, XANTHAN GUM, CAPRYLIC/CAPRIC TRIGLYCERIDE, TOCOPHEROL, BETA-SITOSTEROL, SQUALENE. MAY CONTAIN/PEUT CONTENIR [+/- IRON OXIDES (CI 77491, CI 77492, CI 77499), BISMUTH OXYCHLORIDE (CI 77163), RED 7 (CI 15850)]

Oliver Dewy Glow Face Drops – Sun Kissed
INGREDIENTS: WATER ((AQUA) EAU), HYDROGENATED POLYISOBUTENE, MICA, GLYCERYL OLEATE CITRATE, GLYCERIN, RIBES NIGRUM (BLACK CURRANT) SEED OIL, SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL, 1,2-HEXANEDIOL, PENTYLENE GLYCOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, IRON OXIDE (CI 77491), SORBITAN ISOSTEARATE, HYDROXYACETOPHENONE, LINOLEIC ACID, XANTHAN GUM, TITANIUM DIOXIDE (CI 77891), LINOLENIC ACID, IRON OXIDE (CI 77499), DISODIUM EDTA, THEOBROMA CACAO (COCOA) EXTRACT, LAUROYL LYSINE, AMINOMETHYL PROPANOL, PROPYLENE GLYCOL, BUTYLENE GLYCOL, ETHYLHEXYLGLYCERIN, SODIUM HYALURONATE CROSSPOLYMER, CAMELLIA SINENSIS (GREEN TEA) LEAF EXTRACT, TOCOPHEROL, CARBOMER, SODIUM LACTATE, POLYSORBATE 20, PALMITOYL TETRAPEPTIDE-7, MAGNOLIA OFFICINALIS BARK EXTRACT, PALMITOYL TRIPEPTIDE-1.

Big Fan Defining Black Mascara
INGREDIENTS: WATER ((AQUA) EAU), ACRYLATES/ETHYLHEXYL ACRYLATE COPOLYMER, IRON OXIDE (CI 77499), GLYCERYL STEARATE, POLYHYDROXYSTEARIC ACID, CERA CARNAUBA ((COPERNICIA CERIFERA (CARNAUBA) WAX) CIRE DE CARNAUBA), GLYCERIN, CAPRYLIC/CAPRIC TRIGLYCERIDE, TRIMETHYLPENTANEDIOL/ADIPIC ACID/GLYCERIN CROSSPOLYMER, STEARIC ACID, VP/EICOSENE COPOLYMER, COCONUT ALKANES, VP/HEXADECENE COPOLYMER, GLYCERYL CAPRYLATE, BUTYROSPERMUM PARKII (SHEA) BUTTER, RICINUS COMMUNIS (CASTOR) SEED OIL, PROPANEDIOL, COCO-CAPRYLATE/CAPRATE, LAURETH-50, PVP, POLYGLYCERYL-2 CAPRATE, STEARALKONIUM HECTORITE, DEHYDROACETIC ACID, XANTHAN GUM, AMINOMETHYL PROPANOL, DILINOLEIC ACID/PROPANEDIOL COPOLYMER, SODIUM PHYTATE, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, GLYCERYL UNDECYLENATE, PROPYLENE CARBONATE, TOCOPHEROL, BETA-SITOSTEROL, SQUALENE.

With three full-sized multitasking favorites, the possibilities are endless. Swipe, blend, and layer your way to a look that’s all yours.

Oh So Glow:
Lip Oil – Too Slow, Mauve Over
Oliver Dewy Glow Face Drops – Golden Glow
Big Fan Maximizing Mascara


Pink, Please!:
Talk is Cheek Cream Blush – Gossip
Oliver Dewy Glow Face Drops – Peachy Keen
Mad Lash Black Mascara


Beachy Bronze:
Bahama Mama Liquid Bronzer – Cool Contour
Oliver Dewy Glow Face Drops – Sun Kissed
Big Fan Defining Black Mascara