We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received. Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale.
Domestic USA Shipping
theBalm currently offers free standard shipping on all domestic U.S orders, in addition to Alaska and Hawaii (exceptions include Flash Sales and other site wide promotions. Please see our Flash Sale FAQ's page for details)! Our standard processing time is between 2-7 business days; processing times may vary during sales, Holidays, or promotional events, and may be further impacted by UPS, USPS or Fedex delivery times during COVID-19. FLASH SALE: $5 shipping charge for orders under $50, Free shipping for orders over $50.
Puerto Rico Shipping
theBalm Standard Puerto Rico shipping is $30 or free for orders over $150. Puerto Rico shipping fees may vary during sales, Holidays, or promotional events.
International Shipping
theBalm Standard international shipping is $30 or free for orders over $150. Fees do not include duties or taxes. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information.
International shipping fees may vary during sales, Holidays, or promotional events, duties and taxes are not included in advertised shipping rates on thebalm.com and are the responsibility of the receiving customer.
Track your Order
We love new makeup, too! To track your order, click here and sign into your account.
Please note the below policy does not apply for BOGO's, bundles, or any value sets.
If for any reason you are unhappy with your purchase from theBalm.com, we will gladly accept your return if received within 30 days from the shipment date.
Unused product can be returned for either store credit to www.theBalm.com or a refund of the purchase price (not including shipping). Products purchased in bundles cannot be returned or exchanged.
We’d be happy to exchange any gently used products for store credit to www.theBalm.com if received within 30 days from the shipment date, for domestic USA shipments only, in addition to Alaska and Hawaii. We are unable to honor exchanges on International and Puerto Rico shipments.
We are unable to accept returns and exchanges of excessively used products or products not purchased from theBalm.com.
Please mail your return or exchange to the address below and include a reference to your order number. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return.
If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.
If an exchange was requested you will receive an email notification with either tracking information or your merchandise credit to be used at theBalm.com.
Returns Address:
Returns for products purchased through our Shade Match Service
Domestic U.S Customers ONLY, in addition to Alaska and Hawaii
We understand how difficult it can be when ordering foundations and concealers online, so we offer a Shade Match Guarantee for your convenience. If you did not get the perfect match on your first order, you can exchange the product for a different shade within 30 days at no cost to you. Please contact us at info@thebalm.com or live chat us during 9am-4pm PST to get shade-matched into your new shade. We will then help you exchange and receive your new shade. theBalm will cover all domestic continental US shipping costs on your replacement Anne T. Dote product. Shade Match Guarantee applies a replacement order on your first purchase only.
International Customers and Puerto Rico Customers
Our Shade Match Guarantee extends to our International Customers as well, however International Customers are responsible for shipping costs associated with the new product.
If you have any other questions regarding returns or exchanges, please contact info@thebalm.com or call (888)747-2256 (BALM).
It has been hard for me to find a true stain. Search is over! This stuff is awesome.
I usually buy more frugal lippies but Prom Queen is THE perfect shade for me (2 layers shown in my pic, looks orange but is an ultra sheer neon melon-pink), and I cannot find another product that truly dupes the color. AND the genius of this water based gel is that application is easy & quick. I honestly put in on while driving since i always forget lol, and never look in the mirror. Spf lip balm does not melt it off instantly, it stays put pretty well, so I love layering stains & balm all summer. I hate heavy product and the stainiacs feel like nothing and leave behind no product gel/cream/gloss- the water evaporates very quickly & you have truly dyed lips.
I gave it 5 stars for the shade and the application, but note that it goes much faster than most lip stains. It's like they mixed a benetint-type liquid with a gel, so you can easily get a really sheer, light stain but you use more volume of product each time. I don't wear it all the time, I'd need at least 1/month, but it is my go to for special occasions, running late, or just want my lips to look their best. I have found dupes for the other *shades* but not the application, so I do co ti ue to use all 3 stainiacs when I need a purse-friendly stain.
Note: my natural lip color is cool rosy mauve. This shades warms it up, evens tone & gives definition, but looks 100% like just my lips. The other 2 perform the same but are more noticeable as bold colors.
Very good
Nice color, plumping effect, and buildable color. Really beautiful under lip gloss
Forget lip blushing or permanent make up this stain gets it right everytime!
