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theBalm Blog

How long will it take to get my order?

At theBalm, we strive to process orders as soon as they are received, but do have a standard processing time of 2-8 business days. Due to the high volume of orders received during sale or promotional events, please allow up to 10 business days for your order to be processed.

Domestic orders are estimated to arrive in 3-5 business days from the time of shipment, while international orders may take up to two weeks. Estimated arrival does not include our standard 2-8 business day processing time or any delays due to customs clearance. 

UPS 2nd Day Air orders must be placed before 4PM PST to ship same day, and will arrive within two days. If 2nd Day Air is selected at checkout on a weekend or office holiday, the order will be processed as soon as we are back in action.

If an order is returned to us by the postal service, we reserve the right to process a refund after 10 days from the receipt.